Guilds & Communication
Guilds are simple, permission-based player groups with a shared bank and chat channel. The guild bank — a separate item vault for each item type, plus shared gold and resources — lives at the Realm Bank.
Guild Basics
Any player can create a guild or join/leave an existing one. Guilds have ranks, each independently configurable with these permissions:
| Permission | Grants |
|---|---|
| Bank access (per type) | Deposit and withdraw are set separately for each bank type — Potions, Food, Armor, Weapons, Accessories, Shields, Resources, and Gold — so a rank can, say, deposit everything but only withdraw potions. The rank editor shows a grid of Deposit/Withdraw checkboxes with All deposit / All withdraw / Clear shortcuts. |
| Can Promote | Move other members between ranks |
| Can Kick | Remove members from the guild |
| Can View Log | Read the guild bank's transaction log |
| Can Invite | Send (and revoke) invitations to join the guild, and approve or reject join requests |
| Spend Guild Diamonds | Spend the guild's donated diamonds on guild-bank upgrades (see below) |
The guild master always has full access to every bank type regardless of rank. Newly created ranks start with no bank access until the master ticks the categories they should have.
The member roster doubles as a presence list: each member shows ● Online if they've been active in the last five minutes, or how long they've been away (offline 20m, offline 3h, offline 2d) — handy for working out who is actually around before planning anything.
Membership & Joining
The guild master sets who can get in, choosing one of three join modes:
| Mode | How joining works |
|---|---|
| Open | Anyone can join instantly from the guild list |
| Request | Players apply from the guild list; members with the Can Invite permission approve or reject each application |
| Invite only | The guild is joinable only by invitation — no button appears in the guild list |
Whatever the mode, members with Can Invite can always invite a player by exact hero name; the invitee sees the invitation on their Guild tab and can accept or decline, and the inviter can revoke it while it's pending. You can only be in one guild per hero, and you can withdraw your own pending join requests at any time.
The master can also rename the guild — the first rename costs 500 💎, and each subsequent rename costs 500 💎 more than the last (1,000, then 1,500, and so on), so pick something you can live with.
The Guild Bank
The item side of the guild bank is split by item type — each type has its own storage with its own slot count, so filling one never eats into another:
| Storage | Slots |
|---|---|
| 🧪 Potions | 10 |
| 🍗 Food | 10 |
| ⛑️ Armor | 15 |
| ⚔️ Weapons | 15 |
| 💍 Accessories | 15 |
| 🛡️ Shields | 10 |
Potions and food of the same type stack up to 10 per slot; gear takes one slot each. Unique items can't be stored in the guild bank. Shared gold and resources sit alongside these vaults, with the resource bag holding up to 25 stacks of 99.
Guild Diamonds & Bank Upgrades
Members can donate diamonds to the guild — and donations are strictly one-way: guild diamonds can never be withdrawn, not even by the guild master. Their only use is guild-bank upgrades: any member with the Spend Guild Diamonds permission can buy +1 slot for a chosen storage type, with the price rising as that type grows — 100 💎 per slot up to 15 slots, then 200 (to 20), 300 (to 25), 400 (to 30), and 500 💎 beyond. A donation prompt spells out the no-withdrawal rule before any diamonds change hands.
World Chat
Five channels are always available:
- Global — every hero in the realm
- Trade — buy/sell discussion, realm-wide
- Guild — your guild only
- Party — your current party only
- Whispers — private messages between two heroes (click any name in chat to whisper them)
An ⚙ Options button on the chat tabs opens display settings: choose how many messages each channel shows (10–50), or hide the chat dock entirely from the world-map and dungeon views — the dedicated Chat tab always remains. Settings are remembered per device.
A sixth, read-only System Announcement channel carries admin messages in a distinct gold-bordered style with a realtime toast notification — players cannot post to it.
Help & Support
The 🎫 Help & Support panel opens a private ticket to the game’s administrators — the right channel for a lost item, a suspected bug, a billing question, or a report about another player. A ticket is a running conversation rather than a one-shot message: you can reply to it, and staff replies appear in the same thread marked 🛡 Support. Only you and the admins can read it.
Compensation from a resolved ticket usually arrives as in-game mail with an attachment — gold, diamonds, materials, or an item — which you claim from the message. Attachments need free bag space to claim, so clear a slot before opening one.